Pusheen Box Reviews

SCAM!! STAY AWAY
they have reserved 65euro on my bank account, although I have never placed an order with them or heard of them before I saw the withdrawal.

SCAM!! STAY AWAY
they have reserved 65euro on my bank account, although I have never placed an order with them or heard of them before I saw the withdrawal.

Got my first box months after it was supposed to arrive but it was amazing. Second box also late but missing two products and a third was damaged. Not worth the hassle, especially if shipping overseas.

Got my first box months after it was supposed to arrive but it was amazing. Second box also late but missing two products and a third was damaged. Not worth the hassle, especially if shipping overseas.

Canceling is a Hassle! I have been trying to cancel my subscription for months now and have been sent 2 boxes and charged for 3 during that period of time. Their site is claiming I don't even have an account, and their email address is kicking back. Cannot recommend this box to anyone with the current state of customer service. The items are all cute but some of it is very low quality, my wife enjoyed it while we were subscribed but we just want to be done now.

Canceling is a Hassle! I have been trying to cancel my subscription for months now and have been sent 2 boxes and charged for 3 during that period of time. Their site is claiming I don't even have an account, and their email address is kicking back. Cannot recommend this box to anyone with the current state of customer service. The items are all cute but some of it is very low quality, my wife enjoyed it while we were subscribed but we just want to be done now.

Boxes are always months late. Items suck and aren’t cute anymore or anything you want. Items arrive broken and damaged. Don’t waste your money. Just buy Pusheen stuff you like on your own.

Boxes are always months late. Items suck and aren’t cute anymore or anything you want. Items arrive broken and damaged. Don’t waste your money. Just buy Pusheen stuff you like on your own.

I used to LOVE Pusheen box when they were new. They had lots of cute goodies and even if there was something I didn’t want, I could always give it to someone else.

As time went on, I was getting more and more things I didn’t like or couldn’t use so I ended up cancelling — cut to years later, my niece became a Pusheen fan and wanted a Pusheen Box for her birthday. I went ahead and ordered one in April (her birthday was May 21) and it didn’t ship in time.

I contacted customer service on June 11th asking to cancel the order because her birthday had long since passed. They told me they “couldn’t cancel because it was already prepared for shipment.” It didn’t ship until June 22… almost 2 weeks later. I don’t want to be that person, but I don’t personally 100% understand why they couldn’t have cancelled it if it wasn’t going to ship within a couple of days of me reaching out.

While I’m glad she’s going to have a box to enjoy, I’m also kind of peeved. I could’ve used that $50 to get her something else that would’ve been there on time.

I know I’m not the only person who has run into the issue of their seasonal boxes shipping WAY late.

I understand if things are kind of tight in regards to production, but you need to be transparent with your customers so they can make an informed decision about whether or not they want to stick with it.

I used to LOVE Pusheen box when they were new. They had lots of cute goodies and even if there was something I didn’t want, I could always give it to someone else.

As time went on, I was getting more and more things I didn’t like or couldn’t use so I ended up cancelling — cut to years later, my niece became a Pusheen fan and wanted a Pusheen Box for her birthday. I went ahead and ordered one in April (her birthday was May 21) and it didn’t ship in time.

I contacted customer service on June 11th asking to cancel the order because her birthday had long since passed. They told me they “couldn’t cancel because it was already prepared for shipment.” It didn’t ship until June 22… almost 2 weeks later. I don’t want to be that person, but I don’t personally 100% understand why they couldn’t have cancelled it if it wasn’t going to ship within a couple of days of me reaching out.

While I’m glad she’s going to have a box to enjoy, I’m also kind of peeved. I could’ve used that $50 to get her something else that would’ve been there on time.

I know I’m not the only person who has run into the issue of their seasonal boxes shipping WAY late.

I understand if things are kind of tight in regards to production, but you need to be transparent with your customers so they can make an informed decision about whether or not they want to stick with it.

I would have given a zero if it was an option. I have a subscription for my granddaughter and she loves Pusheen. They give a tracking number but there’s no tracking info to be found. Don’t understand how they can give a FedEx tracking number 3-10-2022 and still they haven’t shipped? They keep saying they have delays in shipping. Said will ship mid to end of May and here it is 5/28 and still nothing has shipped. Thankfully my granddaughter is older and is getting used to these excuses by now because this has been happening from day one! 😡.

I would have given a zero if it was an option. I have a subscription for my granddaughter and she loves Pusheen. They give a tracking number but there’s no tracking info to be found. Don’t understand how they can give a FedEx tracking number 3-10-2022 and still they haven’t shipped? They keep saying they have delays in shipping. Said will ship mid to end of May and here it is 5/28 and still nothing has shipped. Thankfully my granddaughter is older and is getting used to these excuses by now because this has been happening from day one! 😡.

Two stars because the items received are great, IF you receive them. I cancelled my last order because I was sick of them arriving months too late. For reference I'm in the UK, but even then how can it take so long when you pre order the dang things?! What's the point in seasonal boxes if your Christmas box doesn't come by Christmas?! Or your summer box comes way into Autumn/Fall Etc. Daughter was absolutely heartbroken, it's all she wanted. Won't be using them ever again.

Two stars because the items received are great, IF you receive them. I cancelled my last order because I was sick of them arriving months too late. For reference I'm in the UK, but even then how can it take so long when you pre order the dang things?! What's the point in seasonal boxes if your Christmas box doesn't come by Christmas?! Or your summer box comes way into Autumn/Fall Etc. Daughter was absolutely heartbroken, it's all she wanted. Won't be using them ever again.

Constantly late shipping boxes, last box they had an excuse, fair enough, but even though they said they were having trouble shipping they still have time to do a special offer to get more new subscribers. Non existent communication even though they take your money quickly they take their time when it comes to shipping. They promised to ship winter boxes early to mid December and even stated that on their site however it is now late December and my order still says unfulfilled and unshipped on my account. I am now unsubscribing and i warn others to not subscribe, you can get better quality pusheen items from Claires cheaper and faster.